Our task-solving approach is a streamlined result of our experience and research on methodology and systems thinking.
ITertop objective-logical framework
Objects or things, to which the activity is applied in order to transform them. These are SAP customizing and development objects, client business processes, client user knowledge and typical project objects (scope, time, cost, quality, risks, documents). Less formalized objects might come up as well, like stakeholder attitude, relations, expectations and motivation. The set of objects forms the task scope and our area of responsibility.
The process we are building contains actions and operations with the objects in order to achieve the solution. These can be system configuration or ABAP development as well as SAP Note implementaiton or change in a specific business process. The process forms timelines, work decomposition and solutions plans.
The method and assets used for constructing this process. These can be updating tax calculation schema changing Time Evaluation technique or business process re-engineering. The method is central for defining the solution architecture and required team.
The product, the result of our activity: the issue resolution, implemented system or quality assurance document. The product is defined considering given business environment, systems landscape within client IT/HR strategy and roadmaps and, ideally, matches the targeted solution.
This purpose of this step is to plan and prepare the realization.
We describe methods, process and objects to formalize the solution procedure. As an output of the step the team is staffed and assigned, plans and blueprint are signed-off.
- Solution design.
- Plan the delivery.
- Estimate costs.
- Define budget.
- Signoff design documents.
- Solution design document (Blueprint, SR, CR, etc.).
- Solution delivery schedule.
- Work breakdown structure.
- Quality validation plan.
- Communications plan.
- Risk mitigation plan.
- Realization strategy.
- Test strategy.
- Placement strategy: integration, migration, security, change.
The purpose of this phase is to establish a business operation of the realized solution.
- Final testing.
- Cutover. Establish extensive support for the first production operations in the delivered solution.
- Ensure the business transition to the delivered solution.
- Establish production support and maintenance, finalize documentation.
- Client Final Approval.